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“Customer service” is one of those popular phrases that gets
thrown around by most companies and organizations out there. Businesses want to
make it seem like they take the utmost care of their customers and that they
will bend over backwards for all of their clients. But do most companies really
know what customer service is all about?
Most companies seem to think customer service refers to
nothing more than doing the bare minimum to close the deal and make sure they
get paid, and that’s IT. They put together some good sales materials, they will
provide seemingly “expert” advice that sounds like it will meet your needs,
they produce the paperwork, and then they disappear. Does that sound like great
customer service to you?
We believe customer service means something else altogether.
We believe customer service means performing a thorough, guided evaluation to
make sure we fully understand our clients and their needs. We believe customer
service means being present through every step of the process to make sure our
clients feel confident and secure about the choices they’re making. We believe
customer service means taking care of all the details so our clients can relax,
secure in the knowledge they’re telecom needs are being taken care of. And we
believe customer service means sticking around, taking care of any and all
problems that crop up, and making sure our clients are kept up to date on any
new solutions that might better serve them.
Which definition of “customer service” sounds better to you?
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